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Life Admin

Do you need to sign up for utilities, cancel your gym membership or make a doctor’s appointment, but your German’s not up to scratch?

Life admin is hard enough in your mother tongue, and excruciating in a foreign language. Whether you’re running a business, hiring talent, taking care of your tax, planning your wedding or applying for a loan, you’re bound to have questions. If your German isn’t up to scratch, you could spend hours trying to find the answers you need online. Or you could just book an hour of Life Admin. I’ll make phone calls, talk with your service providers to get the answers you need, draft letters in German, walk you through German-language paperwork and take care of all the challenges, big and small. A discount is available if you are applying for ALGI or ALGII or if you’re a registered student.

We have used many hours of Kathleen’s services – she is so detail-oriented and efficient, I never have to worry about anything falling through the cracks. She’s also reasonably priced and gets a lot done in a short amount of time.

MICHELLE D., amsterdam, the netherlands

 

Let’s Get Started!

Fill out the form below, make your payment for the first hour and we’ll take care of the rest. After booking, you’ll be directed to a calendar to book a session with a Life Admin assistant. If you’re a repeat client and you want to top up your credit, go here instead.

Name*
Address*
Drop files here or
Accepted file types: jpg, gif, png, pdf, doc, docx, rtf, pages, Max. file size: 256 MB.

    If you need to include paperwork for us to get your job done, upload it here: the letter from your landlord you need answered, the form you need filled out, etc.

    You can send us a JPG using your smartphone if you have to, but it needs to be bright, clear, straight and really good quality – so that we can zoom in and see all the letters, numbers and markings clearly. If your JPG files are around 1MB per page and well-lit, they’re probably good enough.

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    Price:
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    This price includes VAT.
    This payment is for one hour of Life Admin. If your appointment is longer than one hour, we will submit an invoice for the difference.
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    FAQs

    Can you make phone calls on my behalf?

    I am happy to make calls on your behalf if it’s appropriate. Some matters can only be handled with a conference call, though. For example, it won’t be possible to call your bank or speak to the Agentur für Arbeit without you being on the line.  In these cases you need to identify yourself and give permission to have me talk about your case.

    I’ve bought an hour but I don’t need all of it. What happens to my leftover time?

    You’ve got a year to use up your Life Admin credit, so if we speak for 15 minutes, you’ll have 45 minutes remaining and twelve months to use it. Just keep in mind that every time you request to use your Life Admin credit, you'll use a minimum of 15 minutes. This means you can use a Life Admin hour on up to four separate occasions.

    How does Red Tape Translation handle sensitive information during phone calls?

    With confidentiality, tact, professionalism and neutrality.

    How does Red Tape Translation handle privacy procedures during phone calls?

    For certain phone calls, you might need to identify yourself or give verbal permission to have me on the line. You might also have to give a phone password or other personal information. If you’re making a payment, you might have to give your credit card number over the phone. Rest assured I do not ever record your personal information. If you’re still not comfortable giving me access to this information, you might prefer to use your Telephone Time for something else.

    When can’t I use Life Admin?

    If you want me to make calls, keep in mind that some banks or other organisations might not reveal information over the telephone when a third party is present on the line for security reasons, even after you have given your consent verbally. Unfortunately, a refund of time used to make that phone call will not be possible. Life Admin is not an tax or legal advisory service - e.g. I can't represent you in a legal dispute or complete your tax return or VAT statement. I also can't give you insurance recommendations. I can help you to translate a contract but I can't offer my opinion on whether sections of it are legally sound.

    Kathleen went above and beyond in everything she helped us with, and the results were outstanding.

    Laureen M., Berlin

    Red Tape Translation helped us make necessary phone calls during our first month in Berlin. Big thanks!

    Yan Y., Berlin, Germany

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