Written Translation – Terms of Service

1. The client (that’s you!) only engages the services of Red Tape Translation for written translation once payment has been transacted.
2. Work commences only once payment has been received in full, unless otherwise agreed in writing in advance.
3. Translations requiring certification will be completed by a qualified, court-sworn translator.
4. Red Tape Translation UG will deliver an electronic scan of certified translations to the client for approval before posting as registered mail.
5. Red Tape Translation UG may require the client’s cooperation in deciphering handwritten entries, stamps, codes and other intricacies. If we have questions about translations, we generally ask them by email. A belated response by the client may influence the delivery time of the translation. E.g. Your mother’s middle name on your birth certificate is handwritten and hard for us to decipher, so we ask you to confirm it. If it takes you five days to respond, we can’t complete your translation until we hear back from you.
6. Certified translations will generally be posted by registered mail at the client’s expense.
7. Certified translations may only be picked up in person in Berlin. The option to pick up in person must be confirmed by Red Tape Translation UG before the quote is finalised.
8. The client nominates the postal address for delivery when making payment and has a chance to confirm it once more before the translations are posted as registered mail.
9. If the translations are not deliverable to the address nominated by the client, the client must pay a second postage fee (5 EUR) to have it sent out again as registered mail.
10. Documents sent to Red Tape Translation are processed in accordance with Federal and European data protection laws.

First, some definitions

1. Personal data: any piece of information concerning an identifiable person, including their factual circumstances. These may include name, postal address, e-mail address, telephone number, communication ID (e.g. Skype, Hangouts), and other details you leave in notes or send as attachments. The personal data may be sensitive in nature (e.g. you might attach a medical report for translation).

2. Processing: this means working with these pieces of personal data on your behalf. This could include collection, storage (including cloud-based), amendment, transfer, translation, proofreading, discussion or deletion.

The Data Protection Policy

1. Kathleen Parker takes data protection issues seriously and strives to protect customer rights.
2. Kathleen Parker processes personal data only with customer consent or if a legal provision allows it. Personal data is only processed in a way necessary for responding to inquiries and processing orders, and, if necessary, only after the client has consented to this voluntarily.
3. Personal data will be stored for as long as necessary to perform service or maintain the relationship desired by the customer. The customer can request deletion of personal data at any time following delivery of the service requested. Mandatory data retention periods (e.g. for tax purposes) remain unaffected by this provision.
4. Personal data is processed by Kathleen Parker, her employee/s and/or other authorised representatives or translators commissioned by her, all of whom are contractually obligated to treat personal data in compliance with this policy and with statutory provisions.
5. Kathleen Parker has set up organisational and security measures to protect your data from unauthorised access or misuse. These measures are updated regularly in line with relevant statutory provisions.
6. To find out more about how this website processes your personal data, read my Data Privacy Policy (https://www.redtapetranslation.com/data-privacy-policy/).
7. At any time, the customer can request information at no charge about the information stored or the security measures taken by Kathleen Parker. Incorrect entries can be rectified. Data stored unnecessarily can be deleted upon customer request. A simple email request is fine.

For more information, please contact Kathleen Parker: e-mail info@redtapetranslation.com, tel: 030 2089 6634, postal address: Red Tape Translation, c/o Factory Berlin, Rheinsberger Str. 76/77, 10115 Berlin.